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The dematerialized receipt will probably be good for the planet… however harmful on your knowledge

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Gross sales receipts, discount coupons and different bank card receipts are the brand new goal of environmental safety: to keep away from the manufacturing of tons of paper which most frequently find yourself within the trash and the air pollution that goes with it, the anti-waste legislation of February 10, 2020 has certainly programmed the top of the systematic printing of all these tickets on January 1, 2023.

Except you request a paper model, you’ll due to this fact have to just accept a dematerialized format. However with regards to altering our habits, sure penalties on our rights shouldn’t be neglected…

No receipt, no proof!

Many shops already ask their prospects if they need their paper receipt or an electronic mail supply. To keep away from litter or save time, it’s thus more and more widespread to easily refuse this receipt for on a regular basis procuring. On this case, the latter is then all the identical printed, then thrown within the trash by the vendor for the reason that signal has the authorized obligation to subject this bill. However along with an unchanged ecological influence, this follow has a serious downside, denounced by a number of client protection associations: an absence of proof.

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“With out a receipt, you can’t show the content material of your purchases to the shop’s safety guard, for instance. Equally, in case you discover an issue with a product as soon as at house, you won’t be able to trade or declare its guarantee. And and not using a receipt, we can’t confirm that the quantity paid corresponds to the objects bought and that any reductions and promotions have been utilized,” explains Jordan Chemouhoum, co-founder of Noticia, a dematerialized ticket answer.

With out a receipt, it isn’t attainable to confirm that the quantity paid corresponds to the objects bought and that any reductions and promotions have been utilized – iStock / Metropolis Presse

The e-mail lure

So as to eliminate paper whereas delivering this proof of buy, two options have already been developed: mailings and loyalty accounts. In both case, nonetheless, this entails offering, at a minimal, your electronic mail to numerous shops…

In its white paper on knowledge and technique of fee for 2021, the Fee Nationale de l’Informatique et des Libertés (CNIL) has already warned that this dematerialization “can’t be used for industrial prospecting functions with out respecting the ideas on this space”, particularly the gathering of the client’s consent, in addition to the potential for opposing this prospecting upstream. Besides that this process stays very obscure, whereas this knowledge is a gold mine for companies.

A ticket 2.0

Sensing a brand new market, a number of start-ups reminiscent of Yavin, DeeWee, KillBills or CleanBill are providing extra progressive dematerialization. With out contact, bar code or financial institution interface, every app has its personal answer to make sending the receipt easy and quick, then permit it to be saved, with or with out recovering buyer knowledge. Within the case of Billiv and Noticia, for instance, all it’s a must to do is scan the QR code that seems after fee to view and obtain your receipt from an online web page, with out the necessity for an software or registration.

Jordan Chemouhoum confirms that “on this manner, no private knowledge is filtered out”… at the least none that enables the shop to spam you through electronic mail since it’s a session cookie that’s used right here. The latter may even help you freely entry your previous tickets from the location. That mentioned, if you wish to hold them for the long run, will probably be helpful to create an account or obtain your paperwork to your pc.

Nobody-size-fits-all answer

Whereas dematerialized ticket purposes promise to save lots of time at checkout, additionally they have drawbacks. On the high of the record, these instruments require a partnership with the shop. Earlier than one stands out and spreads at excessive pace, there may be due to this fact a powerful threat of getting our receipts scattered over a number of apps.

As well as, to realize the favor of shops, these options combine buyer loyalty options. The promotion or the discount voucher which adopted the paper ticket is thus reworked right into a dynamic spot displayed below the receipt, to which could be added a hyperlink to the shop’s web site and its social community account and even the proposal to create a loyalty account.

As for many who should not comfy with a smartphone or who would not have one, they must resign themselves to speaking their e-mail deal with with every buy or, safer, consider asking for a paper receipt.

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