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Pissed off brides say Atlanta-based marriage ceremony images enterprise did not ship – WSB-TV Channel 2

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ATLANTA — Brides from everywhere in the nation are complaining about an Atlanta-based marriage ceremony images enterprise, Lace & Vine Images.

Pissed off clients say the photographer both didn’t present up or didn’t present the ultimate product.

Channel 2 Client Investigator Justin Grey talked to Mimmi Phan, who solely has pictures of her September New England marriage ceremony as a result of a visitor stepped in on the final minute to take footage.

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She obtained a textual content from the proprietor of Lace & Vine at 2:30 pm on the afternoon of the marriage saying he was not coming and wouldn’t be offering a alternative.

“We had tried to provide them out a number of instances like, ‘If you cannot make this marriage ceremony, we are able to get one other photographer as a substitute.’ However they instructed the coordinator they had been going to point out up,” Phan mentioned

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She says the photographer instructed the marriage planner the morning of the massive day that he can be there, earlier than bailing with a textual content message simply hours earlier than the ceremony.

Phan nonetheless hasn’t gotten her a refund.

“The day of the marriage we had been very offended. We’re extra annoyed at this level as a result of we simply need it to be over,” Phan mentioned.

Jasmine Murphy employed Lace & Vine to shoot and edit a video of her April marriage ceremony.

Practically six months later, she nonetheless doesn’t have the video that was imagined to be supplied inside 90 days.

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“It is not like we’re about to return and do that yet again,” Murphy mentioned

Channel 2 Motion Information has talked with a number of different brides with comparable tales.

There may be even a “Victims of Lace & Vine” Fb group.

A bride who wished to stay nameless as she fights to get a refund wrote us “they utterly no confirmed my marriage ceremony. No communication in any respect after I despatched them the ultimate fee.”

“Would you like the reality, otherwise you need me to validate what your issues and your emotions are?” Lace & Vine’s co-owner Anthony Brown instructed Channel 2 Client Investigator Justin Grey by telephone.

Grey spoke for greater than half-hour to Brown, who additionally despatched us dozens of textual content messages however solely allowed a small portion of the dialog to be on the report.

“Now that we’re on the report, sure, Mimmi Phan, I didn’t present up for her marriage ceremony. My engine blew up. I instructed her that I would not be capable to be there, and I instructed her to file a dispute for her refund,” he mentioned.

Lace & Vine says the automotive breakdown occurred in North Carolina on the marriage day. However Phan obtained the cancelation textual content simply 3 hours earlier than the ceremony. North Carolina is a 14-hour drive from the marriage location north of Boston.

Lace & Vine’s web site is now shut down.

The couple who owned it have gone their separate methods and inform me that has led to a serious backup of labor.

Mimmi Phan nonetheless has not obtained a promised refund.

Lace & Vine instructed her by textual content that damaging evaluations and canceled weddings have led to a deficit of their account.

“If you happen to had been already at a degree the place it is an excessive amount of to deal with why would you retain taking extra weddings or not letting your shoppers know what’s going on,” Phan mentioned.

Lace & Vine’s proprietor says the corporate is now not accepting new shoppers, and tells Channel 2 they’re working to finish all of the backlogged edits and get pictures and movies to clients.

Simply half an hour earlier than Grey’s story was scheduled to air, Lace and Vine turned their web site again on. Additionally they posted a press release for patrons that learn, partially:

“Lace and Vine has skilled a shift in administration prior to now few months that has, sadly, impacted the standard of service and communication with our shoppers.”

The assertion does object to a few of the damaging on-line evaluations the corporate obtained, saying that “some evaluations which have been posted on-line are utterly fraudulent in nature.”

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